Contact and support

Account, creation and general support

Email support@donatello.studio from the address linked to your Donatello account. Include a short description, the approximate date and time, and any safe Donatello reference shown on screen. Never send your Google password, authentication codes or full payment-card details.

Missing activity credits

1. Return to Earn free credits and refresh your balance. A valid completion can take one to two minutes to appear.
2. Check your reward history. Opening or starting an activity does not mean its final requirement was confirmed.
3. Use the support link inside the external activity page first when it is available. The external service can inspect its own eligibility and completion record.
4. If the external support route is unavailable, email Donatello support with the activity title, country, device type and approximate completion time. Do not send survey answers or identity documents unless an official support process clearly explains why they are required.

Donatello does not promise a manual award without a valid server confirmation. We can locate the internal event, help route the claim and correct a genuine ledger error.

Privacy requests

For access, correction, deletion or other data-protection requests, email privacy@donatello.studio. We may need to verify that the request belongs to the account holder before changing account data.

Safety reminder

Never use automation, a VPN or proxy, duplicate accounts or false information to obtain credits. Close an activity if it asks you to download or install software, enter card details, make a purchase or begin a paid subscription.